♡ Free Worldwide Shipping -  ♡ BUY 2 Products GET 1 FREE  ♡

Ordering

ORDERING PROCEDURE

IF YOU DO NOT WANT TO REGISTER AN ACCOUNT WITH US, SIMPLY CHECK OUT AS A GUEST AND FOLLOW THE INSTRUCTIONS TO PLACE YOUR ORDER. IF YOU HAVE AN ACCOUNT WITH US, YOU CAN PROCESS AND SUBMIT YOUR ORDER AND IT WILL AUTOMATICALLY BE RECORDED IN THE MY ORDERS SECTION OF YOUR ACCOUNT.

CHANGING AN ORDER

PLEASE CONTACT US BY EMAIL AT INFO@LOUNASBRAND.COM TO FIND OUT IF IT IS POSSIBLE TO MODIFY YOUR EXISTING ORDER. PLEASE BE ADVISED THAT ONCE AN ORDER HAS BEEN FINALIZED WE ARE UNABLE TO MAKE ANY MODIFICATIONS TO THE ORDER INCLUDING CANCELLATIONS

INFORMATION REGARDING PRE-ORDER ITEMS.

WE HATE WAITING TOO BUT TRUST US, IT'S WORTH THE WAIT. PRE ORDER ITEMS ARE CLEARLY SPECIFIED ON THE PRODUCT PAGE WITH IT'S ESTIMATED DELIVERY TIME. IT TAKES A LITTLE LONGER THAN USUAL BECAUSE MOST PRE-ORDER ITEMS ARE ALL BEST SELLERS WITH A WAITING LIST. WE ARE UNABLE TO CANCEL INVOICES WITH PRE-ORDER ITEMS.

ORDER ERROR MESSAGE

IF YOU ARE RECEIVING AN ERROR MESSAGE, THERE MAY BE A PROBLEM WITH YOUR PAYMENT INFORMATION, BILLING OR SHIPPING ADDRESS. YOUR SHIPPING ADDRESS SHOULD MATCH EXACTLY TO WHAT IS ON YOUR AUTHORIZED FORM OF PAYMENT. PLEASE REVIEW ALL INFORMATION CLOSELY AND LOOK FOR ANY MISTAKES.

IF YOU CONTINUE TO RECEIVE ERROR MESSAGES, PLEASE CONTACT US AT INFO@LOUNASBRAND.COM

PAYMENT OPTIONS

WE ACCEPT ALL MAJOR CREDIT CARDS AND PAYPAL. YOUR AUTHORIZED FORM OF PAYMENT WILL BE CHARGED ONCE YOUR ORDER IS PROCESSED.

UNFORTUNATELY, WE CANNOT ACCEPT CHECKS OR MONEY ORDERS.

TRACKING YOUR ORDER

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH THE TRACKING NUMBER. YOU CAN ALSO CHECK THE STATUS OF YOUR ORDER BY SIGNING INTO YOUR ACCOUNT AND THEN SELECTING THE OPTION TO VIEW ORDER. IT WILL INDICATE WHETHER YOUR ORDER HAS BEEN FULFILLED, SHIPPED, OR IF IT IS STILL BEING HELD FOR RELEASE. ONCE YOUR ORDER HAS BEEN SHIPPED YOU CAN VISIT HTTP://WWW.SPEEDPOST.HK ANYTIME TO VIEW AND MONITOR THE STATUS OF YOUR SHIPMENT BY INSERTING THE TRACKING NUMBER SUPPLIED.

SHIPPING TIMES WILL VARY BASED ON THE SERVICE SELECTED AT CHECKOUT, PLEASE REFER TO OUR SHIPPING SECTION FOR FURTHER INFORMATION. RUE GEMBON CANNOT TAKE RESPONSIBILITY FOR ANY DELAYS TO ORDERS DUE TO CUSTOMS CLEARANCE OR PAYMENT TRANSACTION DELAYS.

ADD ITEMS TO AN ORDER JUST PLACED

UNFORTUNATELY WE CANNOT ADD ITEMS TO AN EXISTING ORDER. PLEASE PLACE A NEW ORDER FOR THE ADDITIONAL ITEM AND EMAIL US AT INFO@LOUNASBRAND.COM - WE WILL BE HAPPY TO WAIVE SHIPPING ON THIS ADDITIONAL ORDER IF IT WAS PLACED WITHIN 24 HOURS OF THE ORIGINAL ORDER.

CHANGE OR CANCEL YOUR ORDER

ONCE AN ORDER IS SUBMITTED WE ARE UNABLE TO CHANGE OR CANCEL THE ORDER. IF YOU HAVE ADDITIONAL QUESTIONS ABOUT YOUR ORDER, PLEASE CONTACT US DIRECTLY BY EMAIL AT INFO@LOUNASBRAND.COM.

PROMOTIONAL CODES

PROMOTION CODES ARE ONLY APPLICABLE TO THE INDICATED TIME FRAME ON THE PROMOTIONAL/ MARKETING MATERIALS. THE DISCOUNT WILL BE REFLECTED AFTER THE DISCOUNT CODE HAS BEEN ENTERED DURING THE CHECK OUT PROCESS. IT CANNOT BE COMBINED WITH OTHER DISCOUNT CODES OR PROMOTIONAL OFFERS. IT ALSO CANNOT BE APPLIED TO PREVIOUS ORDERS.

LOUNA'S BRAND