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Where is my parcel ?

If you have not received your order within 14 days, don’t worry.

- Delivery may be delayed. (Events, holidays, holidays...)

- All orders are shipped within 48 hours of purchase.

- We guarantee you a refund if you do not receive your order.

- You can go to the nearest post office and request your package.

Don’t worry, you will receive your order.

Please bear with us, we do everything we can to satisfy you.

I didn’t get my order within 21 days.

- First go to your post office and ask for your package with your first and last name. If they do not have it, contact us. We are no longer responsible for the package once it is received.

We apologize for any delay.

Louna's Brand